Latest Avaya IP Office version 10.1 is now available.
New IP Office Integrated Contact Reporter (ICR) in IP Office 10.1 provides a fully integrated, basic reporting solution for external incoming calls up to 25 agents and 5 supervisors.
New Media Manager application in IP Office 10.1 for archiving, storage, search, playback and download of IP Office call recordings.
Avaya have released Service Pack 4 for IP Office Release 10.0 software and Service Pack 11 for IP Office Release 9.1 software. These are scheduled Service Packs addressing a number of issues found in the previous IP Office releases.